Churn. Lost deals.
Those are dreaded words at any stage of the company. For a very early stage company, these events are even more impactful. Behavioral economics tells us about ‘loss aversion’ mindset. As founders, we hate to lose deals. We hate to turn down customers. It’s classic ‘loss aversion’ at play. But, just as you launch your product into the market, you need to be cognizant of such biases and be courageous enough to say ‘No’ to certain kinds of customers.
<...
Read the whole story at http://feedproxy.google.com/~r/KISSmetrics/~3/e5Qk-h9EVqQ/