If you have a problem accessing our services or getting a response, run through these checklists first.
Not Receiving Email
- Did you enter the correct email address?
- Is your email working (receiving new messages)?
- Have you checked the spam filter on your computer?
- Have you checked your domain spam filter?
- If you’re signing up for email, try signing up with another email address.
- Raise a ticket in the helpdesk.
- No transaction advice. Most transactions use Paypal. Check your Paypal account.
- Not sure what you’ve paid for?
- Raise a ticket in the helpdesk.
- Paid but can’t get access?
- Raise a ticket in the helpdesk.
