by | 5 Aug 2026
This book, “Customer Satisfaction Measurement and Management: Using the Voice of the Customer” by Earl Naumann, is part of the SB-Marketing Education Series published by Cengage South-Western in 1995. It offers a comprehensive approach to measuring and managing customer satisfaction, focusing on the importance of listening to the “Voice of the Customer.” The nonfiction book, written in English, covers topics in business and economics, specifically related to customer relations. With 457 pages, it provides valuable insights and practical strategies for businesses looking to enhance their customer satisfaction metrics.
by | 5 Aug 2026
Play Therapy Landreth, Garry L. [paperback] – Brand New condition – This item has extended handling time –
by | 5 Aug 2026
Play Therapy 4th Edition by Garry L. Landreth (Author) Brand New BookBook Ships from San Bernardino, California with a tracking number! This is the latest edition of Garry Landreth’s comprehensive text on creating therapeutic relationships with children through play.This book details Child-Centered Play Therapy (CCPT), an evidence-based model, which stresses the importance of understanding the child’s world. Professors who have taught a course based on the previous editions will be pleased to find the core message intact but updated with a comprehensive review of rigorous contemporary research demonstrating the strong evidence base for CCPT across cultural groups and presenting issues. Expanded to cover additional topics of interest, this new edition includes a model of the change process in CCPT and 13 new Rules of Thumb that help clarify the CCPT relationship, and discusses deeper issues in CCPT, such as recognizing emotional blocks in play therapy, being culturally responsive, discovering meaning when there seems to be no meaning, and more.This new edition offers essential help to play therapists who respond to sensitive issues at every stage of the therapeutic process. Publisher : Routledge; 4th edition (July 11, 2023)Language : EnglishPaperback : 480 pagesISBN-10 : 103218695XISBN-13 : 978-1032186955Item Weight : 1.54 poundsDimensions : 5.98 x 1.09 x 9.02 inches
by | 5 Aug 2026
Group Counseling: Concepts And Procedures (Volume 1) by Robert C. Berg; Garry L. Landreth; Kevin A. Fall Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less
