Success Checklists

If you have a problem accessing our services or getting a response, run through one of the checklists here.

Not Receiving Email

  • Did you enter the correct email address?
  • Is your email working (receiving new messages)?
  • Have you checked the spam filter on your computer?
  • Have you checked your domain spamfilter?
  • If you're signing up for email, tray another address.
  • If you've signed up for service, contact the helpdesk.

Billing & Account Questions

  • No transaction advice. Most transactions use Paypal. Check your Paypal account.
  • Not sure what you've paid for? Contact the helpdesk.
  • Paid but can't get access? Contact the helpdesk.