Success Checklists

If you have a problem accessing our services or getting a response, run through these checklists first.

 

email
Not Receiving Email

  • Did you enter the correct email address?
  • Is your email working (receiving new messages)?
  • Have you checked the spam filter on your computer?
  • Have you checked your domain spam filter?
  • If you’re signing up for email, try signing up with another email address.
  • Raise a ticket in the helpdesk.

 

payment
Billing & Account Questions

  • No transaction advice. Most transactions use Paypal. Check your Paypal account.
  • Not sure what you’ve paid for?
  • Raise a ticket in the helpdesk.
  • Paid but can’t get access?
  • Raise a ticket in the helpdesk.