Stop Neglecting Analytics in Your Customer Engagement Strategy

Customers desire experiences, not transactions.

In a world full of distractions, engaging customers beyond the typical purchasing routine is vital for SaaS success.

And B2B consumers crave unparalleled engagement. They want personalized advice, solution-oriented features, and revenue-generating products.

An IBM annual survey noted that “as many as 65% believe customer engagement will be the primary driver of growth going forward.”

Analytics is one of the few …

Read the whole story at http://feedproxy.google.com/~r/KISSmetrics/~3/YHUu7_mFTS4/

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