If your customer retention rate looks more like the jagged drop off of a cliff instead a glorious mountaintop – you know you’re in trouble. Assuming you’ve got all the major pieces of the puzzle put together — you’re gathering relevant data, creating tailored marketing campaigns and engaging with your customers in a way that makes them feel cared for, you may be asking yourself…

“What else could possibly be wrong?”

Maybe you hit all the right buttons when…

Read the whole story at http://feedproxy.google.com/~r/KISSmetrics/~3/XcZcNxjotu4/

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