More and more, business applications are using data science to automatically provide intelligence and insight in real-time to users, especially when it comes to customer engagement. But most of these systems typically are created with larger enterprises in mind. Still, small and midsize businesses have as much to gain as anyone from timely insights being delivered to improve sales effectiveness.

Chad Kutting, General Manager of SalesforceIQ CRM, Salesforce.com’s targeted solution for…

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