You’ve done your research and finally decided that Salesforce fits your business needs. You’ve drawn visitors to your website, networked like crazy, collected lots of business cards, and ramped up your social media presence. You’ve gathered data for leads, and you’ve converted leads into customers.

But your customers cancel their accounts after a month or so. It’s just not for them. Or your competition is a smooth operator and has swiped your customers right out from under y…

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